Refund policy

Refund and Exchange Policy

We have the right to refuse service.

Effective Date: August 25, 2024

At Passi Sovrani, we take pride in providing high-quality footwear. To ensure fairness and consistency, we maintain a strict return and exchange policy. By purchasing from us, you agree to the terms outlined below.

1. Returns

  • Returns are accepted within 14 calendar days from the carrier’s confirmed delivery date.
  • Items must be:
    • Unworn and unused, showing no signs of wear, scuffs, creases, odors, or damage.
    • Returned in the original packaging, including all tags, labels, accessories, and shoe box.
    • Accompanied by the original receipt or proof of purchase.
  • Items that fail inspection will be denied and shipped back to the customer at their expense.

2. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Gift cards
  • Items marked as “Final Sale”
  • Customized or personalized products
  • Clearance or promotional items

3. Initiating a Return

  • To request a return, email support@passisovrani.com with your order number and reason for return.
  • Unauthorized returns sent without approval will not be processed.

4. Return Shipping

  • Customers are fully responsible for return shipping costs and assume all risk of loss or damage during return transit.
  • Passi Sovrani does not provide prepaid return labels.
  • Original shipping fees are non-refundable.

5. Refunds

  • Once your return is received and inspected, you will be notified by email of its approval or rejection.
  • Approved refunds will be issued to your original method of payment only.
  • Refunds are processed within 5–7 business days of approval. The time it takes for funds to appear depends on your bank or card provider and is outside our control.
  • Shipping fees and return costs are non-refundable.

6. Late or Missing Refunds

If you do not see your refund after 7 business days from approval:

  1. Recheck your bank or credit card statement.
  2. Contact your credit card company or bank, as posting times may vary.
  3. If the issue persists, contact us at support@passisovrani.com.

7. Exchanges

  • Exchanges are only available for defective or damaged items.
  • We do not offer size, color, or style exchanges. Customers must return the product (if eligible) and place a new order.

8. Strict Enforcement

  • Return and exchange deadlines are firmly enforced.
  • Exceptions will not be made for missed deadlines, items on sale or items that fail to meet return conditions.

9. Contact Information

For any questions about this policy, please contact us:

Passi Sovrani

Email: support@passisovrani.com